Appointment and Cancellation Policy

 

Please call to cancel your appointment at 313-920-2422. For after-hours, please email to cancel your appointment at hello@joyolamei.com or cancel via your confirmation text.

The Joyola Mei Team values your time, and we a grateful that you chose us as your beauty artists.  We understand that sometimes schedule adjustments are necessary; COVID happens; therefore, we respectfully request a 48-hour notice for ALL cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We will send you a reminder text 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. 

Any appointment canceled or rescheduled without the 48-hour notice will charge 50% of the reserved service amount. Our policy reserves the right to require a major credit/debit card to schedule all appointments. We thank you in advance for respecting our time.

Services

 

If you have questions or concerns about a service you are getting or have received, please do not hesitate to reach out to us at hello@joyolamei.com or 313-920-2422. We do not give refunds, but we offer the opportunity to have you come back into the salon to reassess and redo the services. Requests for haircut or hair color adjustments must be within 7 days of the initial appointment; most corrective color processes require multiple visits; color adjustments do not apply to corrective color appointments. 

Product/Gift Card Purchases

 

Products are available for purchase in-store and through affiliate links via our website. All retail sales are final; there are no refunds for Gift Card purchases. Cards may be transferred to another recipient or used for the specified value at Joyola Mei Salon. Cards must be present for redemption.

F&Q's

  • Do you have a service guarantee?

    If, for any reason, you are unhappy with or need a quick fix for the services that one of our team members provided, please call us within 7 days of the initial service. We do not give refunds, but we offer the opportunity to have you come back into the salon to have the services reassessed and redone complimentary by your original stylist.

    Edits are a fix, NOT a complete change to the original look from the initial appointment; color adjustments do not apply to corrective color appointments.

  • Do you do children's hair?

    Our prices are genderless and apply to any age. Any person who is old enough and able to have a service done with no supervision of a guardian or guest is welcome. Due to COVID, we have limited capacity.

  • How do I know what I need for my first appointment?

    Curly Cuts (click here) for appointment instructions.

    ALL NEW guests fill out a simple consultation form when booking online (this will require you to attach photos.)

    If you're confused about what to book for, we are happy to schedule a video consultation.

The Salon

 

Mask Required

With the rising Covid-19 cases, masks are still required for all guests (regardless of vaccination status). Acceptable masks include ones with ear loops (please do not wear the ones that tie around the neck). We have disposable masks on hand if needed.

Please do not bring any extra friends or family that do not have an appointment. A parent or guardian is acceptable.  Due to Covid-19 procedures, this is a strict policy.

Beverages

Complimentary refreshments are available. We ask that you simply keep your mask on when you are not drinking- thank you!

Cashless

We are cashless and can only accept card transactions for payment of appointments. (Cash tips are acceptable. Envelopes are available)

Cleaning Procedures

The salon is professionally cleaned & disinfected weekly. We sanitize the salon and working areas throughout the workday and between each client.

Services

  • All prices listed below are starting prices and are based on session time.

  • All services include consultation at the beginning of your appointment.

  • Additional fees may apply if excessive tangling requires detangling for more than 15 min

  • We are many unique textures. We customize our cutting technique as it best suits your texture. You choose to rock your personalized style how you choose—coiled, wavy, or straight.

  • All appointments will include a $4 eco fee that contributes to our partnership with Green Circle Salons, a company dedicated to supporting the Salon industry in reducing our impact on the earth and its future. CREATE BEAUTY. NOT WASTE

Signature Services

  • The Look // Full

    A full foundational color service to achieve the desired look. Inclusive pricing based on time of session. (Includes everything necessary to complete The Look)

    TIME: 3-5 HOURS

    HOW OFTEN: 1-3 X A YEAR

    INVESTMENT: $245-$410

  • The Look // Maintenance

    A color service that makes your color look new again with less time and hair damage.

    TIME: 2-4 HOURS

    HOW OFTEN: 6-12 WEEKS

    INVESTMENT: $165-$330

  • The Look // Refresh

    A color service to add facial blending, shine, or extend the life of your color. Typically a signature smudge and tone.

    TIME: 45 MIN - 1 1/2 HOURS

    HOW OFTEN: 6-12 WEEKS

    INVESTMENT: $85-$165

    Haircut // Add on $70

Extensions

Joy is certified in hand-tied, beaded row, and tape-in extensions—and it's the perfect marriage paired with your natural coloring method—experience luxury custom color and extensions.

Care

Every guest is sent home with care instructions and an at-home care kit.

Extension Rows

  • Full Row

    $150/row

    $200-250/row*

    *for a color refresh or enhancements

  • Mini Row

    $75/row

    $125-150/row*

    *for a color refresh or enhancement

  • Laced Hair

    $75/weft

    The cost of hair is separate and repurchased every 3-4 move-ups. Move-ups are scheduled every 6-8 weeks. Sold separately for max customization to ensure the best blend and color that looks 100% natural

  • Silk Press

    Achieve hair that is very straight, shiny, and silky – Includes detox, hydrating wash, deep conditioning treatment, and Spa Mist II

    TIME: 1 - 2 HOURS*

    $80-$160

    Trim // Add on $35

    Transformative Haircut // Add on $70

    *Price based on time, length, and density may increase the price.

Haircuts

  • Curly Cut

    (Curly Cut F&Q's here)

    2 Hr. Customized cut for clients with wavy, curly, or coily hair. Includes /detox / proper hydration / diffusing demonstration /product suggestion /maintenance routine. Arrive with your hair detangled and in its natural state with minimal to no product.

    LUXE - Add on Spa Mist II treatment - $35

    Starting at $140

  • Maintenance Curly Cut

    1.5 Hrs. RETURNING guests – 6 MONTHS OR LESS needing only maintenance on their previous haircut. Includes cleansing / condition / style. Arrive with your hair detangled and in its natural state with minimal to no product.

    Starting at $105

  • Transformation Haircut

    1.5 Hrs. Customized cut for clients looking for a transformative change in length/shape – Shags & Pixies. Includes cleansing / condition / style.

    Starting at $105

  • Haircut

    1 Hr. For clients wanting a trim or a simple change (2 inches or less). Includes cleansing / conditioning / style.

    Starting at $70

  • Fringe-N-Frames

    15-minute dry cut for existing clients who need a shape-up around the face. Please come with your hair detangled and in its natural state (minimal to no product).

    For front and back hairlines too.

    Starting at $20

  • Dry Maintenance Cut

    30 Min – 1 Hr. Dry cut for existing clients who need a simple maintenance trim (in between haircuts/dusting off your ends). Please come with your hair CLEAN, detangled, and in its natural state (minimal to no product).

    Starting at $35 - $70

Color

  • Color Correction Clients require mandatory in-person consultation - $35

  • We do it all when it comes to coloring. A consultation is included, and we will tell you how much it will cost before we get started.

  • Newbie to color at Joyola Mei? Add detailed photos of your hair and inspo photos to your New Client Form.

  • You are welcome to request a FaceTime/Zoom consultation with your potential stylist.

    (Request Virtual Consultation Here)

  • Color Correction

    Examples include but are not limited to:

    • Fixing the undesirable result of a color job gone wrong.

    • Blondes that want to go more than two shades darker.

    • Box dye clients that want to go lighter.

    • Transitioning from Black hair color.

    TIME: 2-5 HOURS

    INVESTMENT: $200-$500

  • Vivid Color

    Aka fantasy colors. Vivid hair color is applied to pre-lightened hair for a unique color ranging from deep jewel tones, vibrant neons, and pretty pastels.

    TIME: 3-5 HOURS

    HOW OFTEN: 6 – 8 Weeks

    INVESTMENT: $245-$410

  • Single Process Color

    Demi or permanent coverage depending on your desire for look and upkeep. Root to tip color makes guests an all-over impact and is excellent for natural silver coverage. This selection is perfect for those who need to cover their roots and refresh their ends. Includes style.

    **Not ideal for clients with dark hair looking to go substantially lighter. *

    Starting at $120

Styling

  • Blowout

    Cleanse /condition / blow dry style /simple thermal if needed.

    Starting at $55

  • Wash & Go

    Cleanse / condition / natural curl set

    Starting at $55

  • Texture Set

    Cleanse / condition / natural style of choice (i.e., two-strand twist, flat twist, twist out)

    $70 per hour

    Request appointment via New Client Form

  • Rod Set

    Cleanse / condition / curl rod of choice

    Starting at $70

  • Loc Services

    Cleanse / treat / style

    $85 per hour

    Request Appointment via New Client Form

  • Braid Services

    Does not include wash / Add Blowout if needed

    $85 per hour

    Request Appointment via New Client Form

Treatments

All treatments use Spa Mist II – creates a mist of warm microscopic water particles, more efficiently delivering the therapy to the scalp and hair. (For some services, your stylist may prefer to use another method, this is at their professional discretion or manufacturer's instructions)

Can be added to Style or Haircut

$35

  • Olaplex Treatment

    Olaplex reconnects broken disulfide sulfur bonds in the hair that breaks down using chemicals and heat styling tools. It maintains and restores for stronger and healthier hair. It is an excellent treatment for all hair situations.

    Take home #0, and #3 are available for purchase.

  • Clarifying Treatment

    Removes product & mineral build-up such as chlorine.

  • Deep Conditioning or Protein Treatment

    It is customized for color protection, strength, moisture, or volume.

  • Moisture Therapy Treatment

    Extra Lovin' for the Curls intense moisture provides extra bounce,

    strength, and boost. It will slowly restore hair elasticity, smoothness, manageability, detangling and repairing environmentally distressed hair. Great for hair that has been neglected.

  • Scalp Renew Treatment

    Aka Scalp Facial- Dermabrasion Treatment is an anti-aging treatment to help regenerate and revitalize scalp skin through exfoliation, acting like a facial for the scalp. It removes build-up

    on the scalp to restore it to a good condition. Helps accelerate skin surface regeneration by up to 34% compared to untreated skin. It is a wonderful service after your protective styles.